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Special
Offer |
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xlqPlus = $129.00
xlqLite = $79.00
1 year of free upgrades included |
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XLQ Users Forum
Click to join xlqusers
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SUPPORT
| All support is provided by
email, and I will try to respond in the shortest delay. Please
send your questions to Support@qmatix.com
You may also want to check
out the FAQ.
If it is found that there
are any recurring problems requiring support, these will be
listed below along with a solution.
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If you have a problem with xlq, verify
first that you are using the latest version. Only the latest
version of xlq can be supported, and prior versions cannot be guaranteed
to continue to work as expected due to changes in the market,
data sources, network and IP address changes etc. If you
encounter a problem or have found a bug, or would like to see a
feature in a new version please let me know. |
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Excel 2007
- If you are using excel 2007 and can only see #xlq in the cells
and
you are using Norton Antivirus, you need to install Excel 2007
SP1 to solve the problem. Alternatively you could disable the
Norton Antivirus office plug-in (http://support.microsoft.com/kb/329820/en-us). |
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XLQ 3.3 or
later is required for compatibility with Vista and Office 2007. |
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XLQ will work with Microsoft Excel 97
and later. Earlier versions of Excel will not work. |
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Windows 95 and Windows NT are no
longer supported. (xlq now uses windows functionality that is
not available in 95 and NT) |
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If you are using Microsoft Excel 97
and it crashes, you need to update your version of Excel to
Service Release 1. You may download this patch from Microsoft
for free. For further information please check the FAQ by
clicking here. |
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If you are using Excel 2007 and the only results you see are
#XLQ, you would
need to disable the use of enhanced excel functionality in xlq
preferences. Microsoft are
looking into the underlying problem. |
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If you are using using yahoo-uk/yahoo-eu and you use an
invalid symbol, it could block the processing of other
symbols from those sources. Delete the invalid symbol via
the stock manager and data processing will resume. (If you
use yahoo/yahoo-rt etc. the symbol will be flagged as
invalid and processing of other symbols will continue
normally.) |
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If you require further information or have any
suggestions please contact: webmaster@QMatix.com
All other product names mentioned herein are trademarks or
registered trademarks of their respective owners.
This page was last updated on
02-May-2008.
Copyright © 2000 - 2008 Leo van Rijswijk
All Rights Reserved
(privacy policy)
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